Data Deletion

Disconnect Instagram

Sign in, open Settings, and select Disconnect. This removes the stored Instagram connection token and stops campaigns from sending private replies for that workspace.

Delete A Contact

Owners and admins can open Contacts, find the person and select Delete. This removes their stored @username, profile name, the name and email they gave, and any question still waiting for their answer, strips their name, comment and Instagram ID from the delivery logs, and deletes the raw Instagram notifications that mention them. If they message or comment again later, a new contact is created. Disconnecting an Instagram account removes all of its contacts.

If you commented on or messaged a business that uses ManyClone, ask that business to delete your data; it controls its contact list.

Delete Workspace Data

To delete workspace, campaign, log, webhook, billing reference, and operational diagnostic data, contact support from the email address used to sign in. Include the workspace name and the Instagram username connected to the workspace.

Verification

We may ask you to verify control of the email address or connected business account before deleting data. Deletion requests are processed as quickly as practical unless retention is required for legal, billing, fraud prevention, or security reasons.